Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
After placing an order, you will receive a confirmation email with a tracking number. Use this number to monitor your shipment’s progress.
Currently, we deliver within Denmark and selected neighboring countries. For specific locations, please contact our support team.
Orders are typically delivered within 3-7 business days, depending on your location.
Shipping costs vary based on the product size, weight, and delivery location. Exact charges will be calculated at checkout.
If you need to swap an item
Returns and Exchanges
We accept returns within 14 days of delivery, provided the product is unused and in its original packaging.
To start a return, contact our customer service team with your order details. We will guide you through the process.
Yes, exchanges are possible for defective or incorrect items. Please contact us within 7 days of delivery to arrange an exchange.
If the return is due to our error (e.g., wrong or defective item), we will cover the shipping cost. For other returns, the customer is responsible for return shipping.
